This privacy policy describes how we receive, use and process personal data submitted to us or received from us when placing an order in the Baltic Cosmetics online store or when contacting us.
We use reasonable organizational, technical and administrative measures to protect the confidentiality, integrity and availability of personal data.
Our website is protected by a security protocol based on a data encryption system certificate (SSL).
We may change this privacy policy at any time. The version valid at the time of placing the order is applied.
1. What personal data do we process:
Information related to the purchase:
- Name and surname
- Billing and delivery address
- Email address
- Telephone number
- Payment information
- Information you want to submit
Contact:
- Name and surname
- Contact information
- Email address
- Social network profile information
- Information you want to submit
2. How we use personal data
Fulfillment of orders
To fulfill orders and deliver products
Delivery
To inform about the progress of the delivery
Communication
To provide support and answer questions
Marketing
To send promotional materials
3. How we share personal data
We would not be able to fulfill orders without partners providing their own services such as product delivery, communications, emailing, hosting, invoicing and payment processing, IT, financial, legal, fraud prevention, etc. services.
We may transfer personal data to service providers located outside the European Union. In this case, we will provide a sufficient level of protection and appropriate guarantees and ask the service provider to comply with data protection requirements.
4. Legal basis of data processing
The legal basis for personal data processing is:
Execution of the contract
This happens when we deliver the products
Compliance with legal obligations
For tax purposes or when we respond to a legal request
Our legitimate interests
To detect fraud, inform about delivery progress or send promotional materials about similar products ordered previously (you can opt out of such news at any time)
Consent
If you have previously given your consent to receive advertising materials
5. How long we store personal data
We will retain personal data for as long as necessary to achieve the purposes of the processing, unless longer retention is mandatory or permitted by applicable law. For example, we are required to keep order and payment information for 5 years for tax purposes.
If personal data is processed on the basis of consent, we will process the personal data as long as the consent is valid and has not been withdrawn.
6. User rights
Subject to all statutory exceptions, users have the following rights with respect to personal data:
Access data
Access your personal data and receive information about the data we process
Correct the data
If the data is incorrect, it can be corrected
Delete data
Users have the right to delete data or request termination of personal data processing. We inform you that there may be exceptions to such rights, for example, if we have a legal obligation to store personal data
Withdraw consent
If the processing is based on consent (for example, we send marketing emails), such consent can be withdrawn at any time
File a complaint
Submit a complaint to the supervisory authority. We encourage you to contact us first to resolve any confusion
We may not delete personal data that we are required to retain under applicable law, or we have a compelling legitimate interest in retaining such personal data (to the extent that applicable law permits us to retain such personal data).
7. Contacts
In case of any questions about personal data, this privacy policy or possible complaints about how we process personal data, please contact us by e-mail info@farmavita.lv or +37128629141
We use cookies
A cookie is a small text file that a website saves on your device connected to the Internet. Cookies are used to distinguish between users and to improve the functionality of the website according to the settings chosen by the user. Some of the cookies we use will be deleted as soon as you close your browser. On the other hand, other cookies are stored on your device and allow us to recognize the browser you use.
Essential cookies: These cookies are absolutely necessary to enable you to browse our website and use our services. For example, cookies are used to authorize and identify users when accessing the registered users section of the website. Deleting or blocking these cookies will prevent access to these services.
Functional cookies: these cookies are not a mandatory prerequisite for using the services, but they help to personalize and improve the online browsing of Balticcosmetics content. For example, these cookies help us store information about your preferences and offer you customized content and features (both on our website and in communications).
In case of any questions or uncertainties arising in connection with the processing of personal data for the purposes of our online store, feel free to write to us at info@farmavita.lv .
